变频技术工程师岗位职责（2篇范文）

第1篇 变频技术工程师岗位职责

变频器售后技术工程师 罗克韦尔自动化 罗克韦尔自动化(中国)有限公司,rockwell automation,罗克韦尔自动化,罗克韦尔 部门: 售后支持部

职位:变频器售后技术工程师

解决现场变频器技术问题, 有丰富的变频器调试, debug经验。

support tasks

senior engineers are required to:

1. achieve the highest level of training on a specific product range, eg. motion, redundancy, advanced software, etc.

2. accept breakdown situation tickets from level 1 or 2 engineers when they are unable to resolve calls on first contact.

3. accept tickets from the queue even when not trained on the product

4. perform in-depth research on difficult technical problems which cannot be resolved through the typical resources used by level 1 and 2 engineers (documentation and knowledgebase, etc). such in-depth research may involve calls to product specialists anywhere in the world, duplicating faults in the tech support lab, or directing on-site engineers.

5. be involved with customerfirst escalations which involves three main tasks:

• being the primary technical trouble-shooter for the problem, or at least identifying the best technical people to work on the cases

• maintaining the ticket documentation

• managing the resolution by involving the key people to develop action plans to resolve – who is going to do what by when

6. act as primary contact and providing a degree of technical account coordination for high value customers in the region. (eg. global accounts).

7. provide coaching, either individually, or in groups (such as lunch & learns), to level 1 and 2 technical support engineers. assist in up-skilling other technical support engineers in technical or procedural processes.

8. liaise with other departments within ra to deal with product support or quality issues

9. champion and promote kcs participation.

10. have knowledge of application support and custom remote support deliverables, and capable of acting as a primary support lead (psl).

11. coordinate ibl student activities to be both productive and learning experiences.

12. act as stand-in supervisor for the group when the supervisor is absent.

qualifications

minimum : diploma or certificate in electrical or electronic engineering or it or appropriate work experience

preferred : degree level education, in mechatronics and it / computer science

languages

minimum : fluent (verbal & written) chinese.

preferred : fluent in english.

experience

minimum : one year experience as a level 2 technical support engineer or field engineer equivalent.

第2篇 变频技术支持工程师岗位职责

职责描述:

1、熟悉变频器相关技术知识及相关项目管理流程,协助跟踪项目进展;

2、根据客户需求,拟定技术方案并协助销售解决售前、售中技术问题;

3、市场竞争对手分析、竞争策略建议、招投标答疑等。