英语道歉信加中文翻译模板（16篇范文）

英语道歉信加中文翻译 篇1

阅读小贴士：篇1共计434个字，预计默读时长2分钟，朗读需要3分钟，中速朗读3分钟，在严肃场合朗读需要4分钟，本模板有224位用户喜欢。

英语道歉信加中文翻译篇dear david:

i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was e_cusable. when your letter arrived, i was just in hong kong.

as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to e_press my deep regret.

i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you ne_t.

亲爱的大卫:

我怕你会觉得我不可原谅过失没有回答你的来信7日12月早,但是当我告诉你原因,我相信你会相信忽视是可以原谅的。你的信到的时候,我只是在香港。

作为我的家庭不能转告我我不在的时候,它一直在,因此,躺在我的桌子上,直到那一刻,我欣然接受。现在我要赶紧做的第一件事就是给你写信这些几行表达我深深的遗憾。

我喜欢许多愉快的景象在我的旅行。我将很高兴给你一个账户,当我看到你下一个。

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英语道歉信加中文翻译 篇2

阅读小贴士：篇2共计200个字，预计默读时长1分钟，朗读需要1分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有250位用户喜欢。

英语道歉信范文篇dear kate:

e_cuse me for my long delaying in returning to you your

robinson crusoe which i read through with great interest. i had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.

thanking you again for the loan.

sincerely yours,

tom

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英语道歉信加中文翻译 篇3

阅读小贴士：篇3共计245个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要3分钟，本模板有173位用户喜欢。

用英语写的道歉信范文篇dear friends,

please accept my sincere apology for the inconvenience that i caused you by adding the e_tra visiting without your permission.

i had no intention of intruding on your personal life. in china, arranging interesting leisure activities for visitors is a common way to show welcome. however, as your receptionist, i should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.

im really sorry that i didnt check with you before making such incomsiderate arrangement .all i can say is that it wont happen again.

sincerely,

lili

用英语写的道歉信范文想查看更多优质范文，请上酷猫写作范文网。

英语道歉信加中文翻译 篇4

阅读小贴士：篇4共计268个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要3分钟，本模板有109位用户喜欢。

高考英语道歉信范文篇dear linda,

i am e_cessively sorry to say that i had failed to keep the appointment that we made last friday.

now, i am writing you this letter of apology to show my deep regret.

please accept my sincere apology. i hope you will understand me and e_cuse me for my failure to turn up.the reason for my absence was that my mother fell ill at that time.

i had no way out because i had to send her to hospital and look after her.

therefore, its not in my power to meet you.naturally, i want to suggest that we should make another appointment ne_t time.

i shall be obliged if you will kindly write and tell me when and where you will be at convenience.

we may meet again and i hope to see you soon.

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英语道歉信加中文翻译 篇5

阅读小贴士：篇5共计503个字，预计默读时长2分钟，朗读需要3分钟，中速朗读4分钟，在严肃场合朗读需要5分钟，本模板有159位用户喜欢。

大学英语道歉信模板

dear mr minister,

on behalf of the united states government, i now outline steps to resolve this issue.

both president bush and secretary of state powell have e_pressed their sincere regret over your missing pilot and aircraft. please convey to the chinese people and to the family of pilot wang wei that we are very sorry for their loss.

although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. we are very sorry the entering of china's airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.

we appreciate china's efforts to see to the well-being of our crew.

in view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions:

both sides agree to hold a meeting to discuss the incident. my government understands and e_pects that our air crew will be permitted to depart china as soon as possible.

the meeting would be april 18, 20__.

the meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the ep-3 aircraft, and other related issues. we acknowledge your government's intention to raise u.s. reconnaissance missions near china in the meeting.

sincerely

joseph w. prueher

大学英语道歉信模板

英语道歉信加中文翻译 篇6

阅读小贴士：篇6共计689个字，预计默读时长2分钟，朗读需要4分钟，中速朗读5分钟，在严肃场合朗读需要7分钟，本模板有205位用户喜欢。

给英语老师的道歉信骂人篇亲爱的老师：

很抱歉，教我们让你受了很多辛苦。我知道早该写这封信，却拖到今日才付诸实现，希望你能接受这迟来的道歉。 从懂事以来，就知道要尊敬师长，尊敬每一个爱我们的人和我们所爱的人，但是偏偏惹您不高兴了，有时候我们上课发言不积极或者其他的一些毛病，并不是我们不知道自己错了，是我们自己心虚，心虚自己根本就不会的答案，或者说是明知道该怎么做却扭不过那股子劲，有时候，当然我是说有时候本来很想积极配合老师，也知道自己怎样做能配合老师，可就是不能付诸于行动，也许是青春期的缘故，大家都有这感觉，但是看到老师很伤心，说实话，我们心里也很难过，不想让事情发展成这样子。所以老师我们今天才会用写信的方式来道歉，老师我们错了，但我们也真的爱您!

老师，这么说不是为我们找借口，回想过去，小学时候我们刚开始踏入学校，好像上课回答问题很轻松，现在不知道怎么了 老师，您对我们的希望，我们清楚那是因为你爱我们，那种爱是不能用语言轻易就能表达完全的，它是深沉，执着的，以至让您大动肝火生气于我们，这一切都是为了我们好，哪有老师不爱学生的呢，可是偏偏是你深爱着的学生让您生气，失望，一想到这心里老有种瑟瑟的感觉，是内疚，是愧疚，是说也说不出的忏悔

我深刻地思量，这一切完全是我们的错，甚至应该说根本就是我们太不会珍惜这种爱了。这种心理源自我们的老毛病，总是不能超越自己，打开心结。所以我们下定决心，痛改前非，老师给我们依次机会，这机会就从你不再生气开始，让我们用行动证明给你看，我们需要您的爱，我们一样深深的爱着您!

___

__年_月_日

给英语老师的道歉信骂人想查看更多优质范文，请上酷猫写作范文网。

英语道歉信加中文翻译 篇7

阅读小贴士：篇7共计217个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有255位用户喜欢。

对朋友的英语道歉信范文dear mary, i am very sorry that i can not take part in your party . it is pity to me because of my emercy thing need to be dealt with . i hope you will have one good time for the party . i really love you ! please give my regards to our friends !if possible ,please do not forget to inform me if you have the party ne_t time . i shall come to it on time. if i could do something for your party ,please feel free to contact me . that would be my pleasure. above all , i apologize again for my absence from the party ! good luck to you all ! -------------------------------------------------------------yours truly, ellen

英语道歉信加中文翻译 篇8

阅读小贴士：篇8共计971个字，预计默读时长3分钟，朗读需要5分钟，中速朗读7分钟，在严肃场合朗读需要9分钟，本模板有133位用户喜欢。

英语道歉信格式范文

dear frank:

i am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last week。 i read it everyday and intended to finish it ne_t month。

last night when i came to my room， it was nowhere to be found。 i will try to recover it as soon as possible。 if i fail to find it， i will get a new book for you。

but i am afraid cnit can never take the place of the old one。 old books are like old friends。 once lost， they can never be replaced。

they are connected with cherished associations which the new ones can never have。 and for this irrecoverable loss， i am to blame。 i was so careless with my things。 this is a warning to me to be more careful in the future。

yours truly，

tom

用英语怎么写道歉信

dear david:

i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was e_cusable.

when your letter arrived, i was just in hong kong. as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it up. now the first thing i have to hasten to do is to write to you these few lines to e_press my deep regret.

i enjoyed many pleasant sights during my trip. i shall be pleased to give you an account to of them when i see you ne_t.

sincerely yours,

tom

英语道歉信范文

hello from amazon.ca

i completely understand your concern in this regard.please accept our sincere apologies for this listing on our website.

customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

this being the reason, ive forwarded the information regarding this listing to the appropriate people internally to investigate further and to take appropriate actions to remove suicide t-shirts related items from our website as soon as possible.

we realize this incident reflects negatively upon amazon.ca

and the feedback youve provided has been passed on to the relevant people.

we do want to make sure that our site is safe and convenient for all buyers, and for that reason there are rules governing the listing of certain items.

since ive forwarded this to the appropriate department i can assure you that soon we will remove this item from our website.

in addition to a wide selection of items, one of our aims at amazon.ca is to provide a convenient and efficient service; in this case, we have not met that standard, please accept my sincere apologies.

im very sorry about all of this. i hope youll consider this an isolated incident and give us another chance in the future. thanks for your patience and understanding. thanks for giving us time to find the best solution.

wed appreciate your feedback. please use the links below to tell us about your e_perience today.

best regards,

英语道歉信加中文翻译 篇9

阅读小贴士：篇9共计231个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要3分钟，本模板有146位用户喜欢。

考研英语道歉信范文

dear susan,

i’m very sorry that i was out when you came to see me yesterday evening. i’m afraid i’d gone to the pub with some friends and didn’t get back until 12 o’clock. i wish i had known you were in luoyang as you could have come with us. it would have been a good introduction to the night life! anyway, i will call on you at 10 o’clock on saturday morning at your hotel. we can have the day together, if you have nothing else planned? i’ll show you some of the places of interest that you may not have seen.

please let me know if you will be available on saturday morning.

best wishes

chen cheng

英语道歉信加中文翻译 篇10

阅读小贴士：篇10共计213个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有252位用户喜欢。

道歉是言语交际中的一种言语行为。当交际者冒犯了对方的面子时,需要向对方道歉。本文是小编为大家整理的，道歉信大学英语仅供参考。

道歉信大学英语

directions:

you are invited to a dinner at a friend's house, but you are not able to attend because of the preparation for a coming e_amination. write a letter to your friends to e_press your apology, e_plain your reason, and suggest a meeting at another time.

you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use 'li ming' instead.

do not write the address.

道歉信大学英语

英语道歉信加中文翻译 篇11

阅读小贴士：篇11共计1266个字，预计默读时长4分钟，朗读需要7分钟，中速朗读9分钟，在严肃场合朗读需要12分钟，本模板有122位用户喜欢。

英语道歉信朋友之间篇edison：

today i have come back to hong kong to stand before you and account for myself. i have never escaped from my responsibility. during the past few weeks, i have been with my mother and my family and my lovedones to show support and care and at the same time to have them support and care for me.

i admit that most of the photos being circulated on the internet were taken by me. but these photos are very private and have not been shown to people and are never intended to be shown to anyone. these photos were stolen from me illegally and distributed without my consent.

there is no doubt whoever obtained these photos have them uploaded on the internet with malicious and deliberate intent. this matter has deteriorated to the e_tent that society as a whole has been affected by this. in this regard, i am deeply saddened. i would like now to apologize to all the people for all the suffering that has been caused and the problems that have arisen from this. i would like to apologize to all the ladies and to all their families for any harm or hurt that they have been feeling. i am sorry. i would like to also apologize to my mother and my father for the pain and suffering i have caused them during the past few weeks. most importantly, i would like to say sorry to all the people of hong kong. i give my apology sincerely to you all, unreservedly and with my heart.

i know young people in hong kong look up to many figures in our society. and in this regard, i have failed. i failed as a role model. however, i wish this matter will teach everyone a lesson. to all the young people in our community, let this be a lesson for you all. this is not an e_ample to be set for you.

during my time away, i have made an important decision. i will whole-heartedly fulfill all commitments that i have to date. but after that, i decided to step away from the hong kong entertainment industry. i have decided to do this to give myself an opportunity to heal myself and to search my soul. i will dedicate my time to charity and community work within the ne_t few months. i will be away from hong kong entertainment industry indefinitely. there is no time frame.

i have been assisting the police since the first day the photos were published and i will continue to assist them. after this press con., i have obligation to help them with their investigation and hope that this case can end soon as everyone i think has the same wish.

i would like to use this opportunity to thank the police for their hard work on this case. thank you.. i believe everyones priority now (and) my priority now is to stop the suffering and pain, for not letting thiswe do not want to let this situation become more out of control. we need to protect all the innocents and all the young from matters like this. in this regard, i have instructed my lawyers to do everything possible within the law to protect all the innocents, victims of this case. i believe that a press statement is being issued as we speak on what my lawyers have advised me to do.

lastly, i would like to thank everyone for coming here today and listening to what i have to say. i would like to also apologizeonce again to all the ladies and their families, my family and to everyone in hong kong and everyone in our society. i am deeply saddened by this. and i apologize to everyone (who) has to go through this. i would like to also thank you for giving me this opportunity to say what i have wanted to say all along in my heart.

i hope, after today, i can have your forgiveness. with regard to this case, with everything, everything that has happened, i am deeply sorry.. i hope you all accept my apology and give me a chance. thank you.

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英语道歉信加中文翻译 篇12

阅读小贴士：篇12共计116个字，预计默读时长1分钟，朗读需要1分钟，中速朗读1分钟，在严肃场合朗读需要2分钟，本模板有197位用户喜欢。

一封英语的道歉信

dear bob,

i am writing to e_press my apology to you. several days ago, i borrowed your music cd when i lived in your house. unfortunately, after i came back from canada, i found it in my luggage. i was in such a hurry that i forgot to return it to you .i will send it to you by post or e_press as soon sincerely yours,

li ming

英语道歉信加中文翻译 篇13

阅读小贴士：篇13共计267个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要3分钟，本模板有292位用户喜欢。

高考英语道歉信范文

dear tom,

im very sorry that i cant go on a trip to beijing with you ne_t weekend, which i have promised you. im writing to tell you the reason for it.(topic)

just now, my cousin, li ming, who went abroad for further education last year, informed me that he would return the ne_t saturday morning. he asked me to pick him up at the airport with his parents. as you know, we havent seen each other for about a year, so ill have to help him in the first place.

i really hope that you can accept my apologies and understand me. i would appreciate it if you allow me to fi_ another time to show you around some places of interest in beijing. wish you have a good time this weekend!

yours, li ming

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英语道歉信加中文翻译 篇14

阅读小贴士：篇14共计387个字，预计默读时长1分钟，朗读需要2分钟，中速朗读3分钟，在严肃场合朗读需要4分钟，本模板有236位用户喜欢。

对顾客的英语道歉信范文

march 20, 2024

dear mr. __,

i feel so sorry that my manager would be unable to perform your agreement of meeting on friday. please forgive us for he have got something urgent to beijing.my manager also feels guilty for it and suggests if you would give us a chance, we hope to put off the meeting in ne_t monday. i must genuinely make an apology to you for my failure of keeping my promise again.

yours,

___

写给顾客的英语道歉信范文

dear ___

i am sorry for the late contract. i already mail it to your company but the ems (enhanced message service) said it would take three mouths to get to ___(国家名). i would track the package. if there is any question, feel free to contact us.

___

mm/dd/yy

对顾客的表示歉意的英语道歉信范文

dear __,

good day to you! we checked with ems, they told us generally need taking three months to post documents to your adress. so we are apologized to you for contract being late to your company, but we will push ems to send it to you as soon as possible, and update informations to you once available. pls dont hesitate to contact with us if you have any doubt, tks.

best regards.

英语道歉信加中文翻译 篇15

阅读小贴士：篇15共计184个字，预计默读时长1分钟，朗读需要1分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有258位用户喜欢。

大学英语道歉信范

dear___________,

i am terribly sorry to tell you that_________,and i am writing this letter to show my deep regret.please accept my sincere apology with gratitude.i hope you will understand my situation and e_cuse me for___________.

the reason why__________is that__________.under that circumstance,____________.therefore,it was not my power to___________.

if possible,i would like to suggest that___________.i shall be obliged if you will kindly write and tell me___________.i am looking forward to seeing you again.

yours,

________

英语道歉信加中文翻译 篇16

阅读小贴士：篇16共计180个字，预计默读时长1分钟，朗读需要1分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有100位用户喜欢。

关于失约的英语道歉信

dear lee,

e_cuse me for my long delay in returning to you your understanding and using english grammar which i read through with great interest. i had finished reading the book and wa about to return it when a friend of mine came to see me.

never having seen the book, he was so interested in it that i had to retain it longer.

however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. thanking you for the loan.

yours truly,

jim

英语道歉信加中文翻译 篇17

阅读小贴士：篇17共计596个字，预计默读时长2分钟，朗读需要3分钟，中速朗读4分钟，在严肃场合朗读需要6分钟，本模板有127位用户喜欢。

关于英语道歉信范文

dear my husband,

while you're reading this letter, maybe i'm doing my math or english homework--- if not, chemistry.

i'm very sorry for what i had done if i really hurt your feelings. i sincerely beg for your forgiveness.

i remember when i met you for the first time, i lost my heart to you. i knew that you are the right person that i would get married to. and i could tell that you knew it too when you looked at me--- it was like the wind in the spring flowing across my face. it felt so good.

i remember when we got married, i drew our marriage certificate. although the certificate was simple and, maybe a little ugly, it contains all my love for you and it weighs one thousand pounds. i'll remember it all my life.

i remember when i put my arms around your waist for the first time, it was all as if we were the only human-beings in the world, no one else--- just no one else.

i remember that we shared our sweets, we sat together to discuss how to solve a math problem, we talked and laughed. we loved each other so much.

i remember. there are so many things for us to remember and value, my dear. you are the best ong that i've decided to devote all my love and life to. the doves flying in the sky, the fish playing in the water, the leaves singing on the top of yhe oak can all help prove my strong love for you! winter having gone so far, i still miss the snow which was like our beautiful love. oh. i can never forget the days we have spent together. and there is also the most wonderful future for us to look forward to.

so, please, my dear. i don't know why you have suggested that we get divorced, but i know that i must have done something really wrong and that i must apologize. i'm so sorry. please forgive me, and give me another chance!!!

yours,

olivia

英语道歉信加中文翻译 篇18

阅读小贴士：篇18共计1499个字，预计默读时长4分钟，朗读需要8分钟，中速朗读10分钟，在严肃场合朗读需要14分钟，本模板有231位用户喜欢。

在英语作文写作中，道歉信是非常重要的一部分，那么大家会写英语作文的道歉信吗?以下是小编给大家整理的道歉信英语作文，希望对大家有所帮助，欢迎阅读与借鉴。感兴趣的朋友可以了解一下。

道歉信英语作文1

dear anne,

thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot join you and your family, because i will be fully occupied then for an important e_am coming the day after tomorrow. i feel terribly sorry for missing the chance of such a happy get-together, and i hope that all of you enjoy a good time. is it possible for you and me to have a private meeting afterward? if so, please dont hesitate to drop me a line about your preferable date. i do long for a pleasant chat with you.

please allow me to say sorry again.

regards,

li ming

道歉信英语作文2

dear dr. m.c

i am terribly sorry to write this letter to you for my apology.

when i know about this affair, i was not too much startled and shocked, because after the student sent the same article to two of your magazines, i had found it from my e-mail massage. immediately i gave the student very serious criticizes.

anyhow, on the following day, the “afm”(note: name of the journal), one of the two magazines, gave the feedback response, saying that this article is rejected for some reasons. therefore, i took it for granted that there is no more problem of “one paper for two magazines”, and neglected apology. now i do realize this serious matter and feel absolutely sorry about that.

as for this irrecoverable thing, i am to blame. i was so careless with my student’s action. this is a warning to me to be more careful in the future. although the student’s distributing one article to two magazines is without my permission but only her own action, i do not want to escape from my responsibility as a teacher. in this regard, i am deeply disappointed and saddened. however, i wish this matter will teach my student a lesson.

lastly, i would like now to apologize to you for all the troubles and problems that have happened. i promise that this kind of thing will never happen again. i hope i can have your forgiveness, and please give me chances to contact with you in the future.

thank you for listening to what i have said.

sincerely yours,

a.b.c.(miss)

道歉信英语作文3

dear prof. wang,

i’m writing to ask you to e_cuse me for not being able to keep our appointment. i do know that this is very impolite and must have caused you much trouble.

i do reckon that at present any e_planation is pale and futile. however i do not want you to misunderstand me. on my way to your office, an old lady suddenly fainted due to heart attack on the bus. i stopped a ta_i and sent her into a nearby hospital. i stayed there until her son came, which spoiled our appointment.

i am aware that our appointment is of importance. i do hope that you would be kind enough to spare your valuable to meet me.

i am looking forward to hearing from you.

sincerely yours

道歉信英语作文4

dear martin,

i am looking forward to your visit. just think, after all these years of writing to each other, we will finally have the chance to meet! however, i am sorry that i will not be able to meet you at the airport as soon as you arrive.

the reason is that your flight will arrive early in the morning, and the earliest i can get to the airport will be about an hour after you land. please wait for me in the arrival lounge. you should be able to have breakfast there while you wait.

by the way, as we have never met i must tell you how to recognize me. i am of medium height and have a small moustache. in addition, i will be carrying a copy of the morning newspaper tucked under my left arm.

looking forward to our meeting.

yours sincerely,

li ming

道歉信英语作文5

dear mr. smith,

i am indeed very sorry that i missed the e_amination on international business english writing you gave last friday. i feel awful about it and want you to know what happened that day. i suddenly fell sick early that morning and my parents had to send me to the hospital. please find enclosed a copy of the medical bill.

i sincerely hope you can understand my situation and accept my apology. i would appreciate your allowing me to take a make-up e_amination. i will come to your office during your office hour on monday to discuss this possibility with you. once again, i apologize for any inconvenience caused.

sincerely yours,

wang hua

英语道歉信加中文翻译 篇19

阅读小贴士：篇19共计264个字，预计默读时长1分钟，朗读需要2分钟，中速朗读2分钟，在严肃场合朗读需要3分钟，本模板有110位用户喜欢。

英语的道歉信范文

dearest mother,

how are you and dad doing? i hope my letter will ease the disappointment you must be feeling after i called you to say that i will not be able to go home for christmas holidays.

i am so sorry to miss the family dinner on christmas eve this year. i have a ton of requirements to finish before the year ends and i could not afford to have a vacation this year.

i will simply spend christmas eve with friends here and then go back to the college campus to work on my project and other documents i must submit on the first week of january.

don't worry, this is but a small sacrifice for us to make so that i finish my studies soon. i know you will be delighted come graduation day and i will do my best to graduate with honors. i will miss you all!

love,

oliver

英语道歉信加中文翻译 篇20

阅读小贴士：篇20共计164个字，预计默读时长1分钟，朗读需要1分钟，中速朗读2分钟，在严肃场合朗读需要2分钟，本模板有180位用户喜欢。

商务英语的道歉信范文dear sir.

i am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. i have acknowledged that my fault has brought you great trouble and unconviniences. i hereby e_press my deep sorrow for this matter and we are going to do our best to make it up to you. i assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.

best regards